Contact Our Support Specialists
If you need assistance, our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with verification, deposits, withdrawals or access problems. We offer live chat, email and phone support and will direct you to the correct team for fast, practical help. If you prefer to write, email is monitored throughout the day and our teams are based in the UK to provide local support.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat & email - typical reply within 1 hour |
| General enquiries | [email protected] Company queries, site notices - replies within 24 hours |
| Affiliate enquiries | [email protected] Partner programme info and media kits |
| Phone | +44 20 7946 0521 Mon-Fri, 09:00-18:00 |
| Working hours | 24/7 for live chat and email |
Email Assistance
Email is the preferred way to contact us for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line, your current contact details and any relevant account or transaction information. Including these items helps us process your request promptly and avoid unnecessary delays. We aim to reply within 48 hours.
Send Us a Message
Response Time
Our support team aims to respond to enquiries promptly. Most simple questions are answered within one business day, while requests that require verification or detailed investigation may take longer depending on their complexity. If we need extra time we will update you with an estimated resolution timeframe and any steps you may need to take.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Send comments on games, payments, promotions or usability and our team will review them carefully. Feedback helps us prioritise fixes and shape new features to improve your experience. Use the feedback form in Help or email [email protected] and we’ll get back to you as soon as possible.